At Giftwrapora, we aim to provide high-quality products and a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing your order.
Returns & Exchanges
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery through our Contact Us page.
To be eligible for an exchange:
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The item must be unused and in its original condition.
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All original packaging and accessories must be included.
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A clear unboxing video showing the issue is required for verification.
Once your request is reviewed and approved, we will proceed with the exchange process.
Exchange Process
Step 1 – Contact Us
Reach out to our customer support within 48 hours of receiving your order. Please provide:
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Your order number
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A clear unboxing video showing the issue
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A brief explanation of the problem
Step 2 – Verification
Our team will review the submitted evidence. If the claim is approved, we will confirm your exchange request.
Step 3 – Replacement
After approval, we will dispatch a replacement product. Instructions for returning the damaged or defective item will also be shared where applicable.
Refund Policy
Giftwrapora does not offer refunds. We only provide exchanges for products that are verified as damaged, defective, or incorrectly delivered.
Non-Eligible Requests
Exchange requests will not be accepted in the following situations:
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Change of Mind: Please ensure you have selected the correct product before placing your order.
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Used or Customer-Damaged Items: Products that have been used, altered, or damaged after delivery are not eligible.
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Missing Original Packaging: Items returned without their original packaging or accessories may not qualify for an exchange.
Order Cancellation
Once an order has been confirmed, it cannot be canceled. If you have an urgent concern, please contact our support team as soon as possible through our Contact Us page.
Thank you for choosing Giftwrapora.
Decor that feels like home.